I reached out to 28 hosting companies’ live chat support. Here’s what I found

Last month I went undercover and did a survey of 28 different hosting companies and their live chat support.

For this experiment, I visited websites of those companies and asked for live chat support and recorded my experience in a spreadsheet.

Quantitative elements I tracked include:

  • Number of attempts to connect
  • Average wait time
  • Whether he was satisfied with the experience
  • Additional notes and remarks

For hosting support – I prefer live chats over phone calls because:

  • It’s easier to communicate using live chat system compare to phone calls as we (usually) speak in different accents
  • It’s a lot more to discuss technical issues using charts, images, screen casts, and words.

Partial Results

Here are the results I got with some of the hosting companies. For full details, please check out the original post at WHSR.

Web Host Attempts Avg. Wait Time Satisfied? Remarks
AltusHost 2 13 sec Yes Very quick response, my questions were answered professionally. Very good experience overall.
BlueHost 1 2 min 2 sec Yes Reasonable response time, questions answered professionally. Good experience overall.
Crucial Paradigm 1 Live chat support not provided.
HostGator 4 4 min Yes Response time was much quicker when I  signed into my HostGator account. Very good experience overall.
InMotion Hosting 6 40 sec Very Very quick response. We were having some technical issues with our private SSL certificate last month (June 2017) and I spoke to InMotion Hosting support multiple times. The support staffs were always ready to help and very efficient. Excellent experience overall.
Interserver 1 13 sec Yes Very quick response, my questions were answered professionally. Very good experience overall.
iPage 1 1 min 10 sec Yes Very quick response, my questions were answered professionally. Very good experience overall.
One.com 1 5 min 40 sec Yes Took a while to get a response, but their support staff was very friendly and helpful. Good experience overall.
SiteGround 1 30 sec Very Very quick response, my questions were answered professionally. Awesome chat support system (see screenshots below) and very helpful support staff. Excellent experience overall.

There are many different reasons why working from home is a great idea

For instances:

1- You'll be more flexible with your schedule.
2- You become better parents
3- No dress code

Read +Jane Sheeba article on this matter.

URL: https://www.dosplash.com/blog/working-from-home/

#workfromhome #starthomebusiness #startanonlinebiz

Working from home: Why is it great for your business?
Working from home is a dream for some, while others hesitate doing so! In fact if you run a business it can be a great thing to work from home.

My On-Page SEO Tips

In my recent guest post at ProBlogger.net, I talked about the three on-page optimisations, proven by case studies and SEO experiments, which will create an immediate impact on your Google rankings. They are:

1- Tweak your page for better SERP CTR,
2- Clean up site broken links and 404 errors, and
3- Get mobile friendly.

To get actionable tips fro each factors and dig into the case studies I used to prove my points, read: https://problogger.com/page-seo-tips-three-things-can-righ…/

Also, for more tips on improving your blog –http://www.webhostingsecretrevealed.net/improve-your-blog/

Black Friday / Cyber Monday Deals in Web Hosting

If you have been thinking about starting a website or switching web host – NOW is the time.

Check out this *huge* Black Friday promo list: http://www.webhostingsecretrevealed.net/black-friday-deals/ that I have just published.

70 hosting deals, with discounts go as high as 95%.

It is the (not one-of) biggest list you can ever get for web hosting industry. The list is so big that I have to remove all the hosting company logos to save page load time.

It’s just crazy to miss this.

godfathers

Google Penguin 4.0 articles you should be reading

Note: This got published on my newsletter first. I thought some of you can make use of this list, hence the post.

If you are keen to study Google Penguin 4.0 update at this early stage, this post will save you hours of searching.

I usually avoid analysing an update that early because 1- There’s hardly anything useful at this early stage. 2- It takes days or even weeks for Google to roll out a major update like this; so it’s meaningless to study current SERPs.

But hey – it’s Penguin.

 

Credit: Mike Rossi (source)
Credit: Mike Rossi (source)

The first time I heard about Penguin, that animal almost killed my business. It took me almost 3 years to crawl back where I was before everything fell off.

So… I search and read and search and read. And here are the articles I found worth reading.

Warning: Real Gold Mine Ahead

 

Let’s dig.

Penguin is now part of our core algorithm 
The official announcement from Google. Penguin is out.

Early thoughts on Penguin 4.0
Wise interpretation on Google’s announcement. The entire post is pure gold for those who want to quickly understand what means what. Also, I highly recommend the “A theory – New links are very important to build up TRUST” part.

Is Google Penguin 4.0 fully rolled out?
My answer: No. But I am not the expert. Read experts’ opinion in this one.

Penguin 4.0 update
Spot on observations and the usual rants by Aaron Wall / SEO Book.

Key takeaway #1:

“Things NOT said in Google’s announcement:

1- if it has been tested extensively over the past month
2- if the algorithm is just now rolling out or if it is already done rolling out
3- if the launch of a new version of Penguin rolled into the core ranking algorithm means old sites hit by the older versions of Penguin have recovered or will recover anytime soon.

Key takeaway #2:

“The trite advice [to handle Penguin updates] is to make quality content, focus on the user, and build a strong brand. It is getting harder to win in search period. And it is getting almost impossible to win in search by focusing on search as an isolated channel.”

Google Penguin doesn’t penalize for bad links – or does it?
Short answer – “Google Penguin no longer penalizes the site or specific pages but rather ignores/devalues the spammy links and thus the rankings are adjusted.”

Google says Penguin recoveries have started to roll out now
If you were penalized in the past, start looking.

How to become an authority in your niche

Three key takeaways:

1. Be everywhere. Conferences, online, offline-the more visible you are, the better.

2. Speak at new, small venues in your niche. Use Blab, Facebook Live or Periscope to build your speaking skills and portfolio.

3. Avoid hot button topics outside of your niche. Be yourself and be authentic, but jumping on debates that are full of vitriol doesn’t look professional even if you are trying to be the “voice of reason.”

Read 41 more in this article by +Gina Badalatyhttp://www.webhostingsecretrevealed.net/blog/blogging-tips/44-ways-to-become-an-authority-in-your-niche/

#blogging #influencer #authority

44 Ways to Become an Authority in Your Niche
Want to become an authority in your blog’s niche? Becoming an authority not only establishes your reputation and expertise, but it is a surefire way to earn a

WHSR Web Hosting Survey 2016

More than 200 responses received. The number drops to 188 after taking off the unusable feedback.

60 different hosting brands were mentioned in our recent hosting surveys with +HostGator as the most mentioned name (30). +Pressidium and +InMotion Hosting were the two with highest overall ratings.

Admittedly the survey sample size is tiny and heavily biased (90% of the participants are WHSR visitors, which 60% male from India and United States).

Learn more: http://www.webhostingsecretrevealed.net/web-hosting-survey-2016/