A list with more than 60 hosting deals this Black Friday. Good time to switch if you are considering a new web host.
Last month I went undercover and did a survey of 28 different hosting companies and their live chat support.
For this experiment, I visited websites of those companies and asked for live chat support and recorded my experience in a spreadsheet.
Quantitative elements I tracked include:
- Number of attempts to connect
- Average wait time
- Whether he was satisfied with the experience
- Additional notes and remarks
For hosting support – I prefer live chats over phone calls because:
- It’s easier to communicate using live chat system compare to phone calls as we (usually) speak in different accents
- It’s a lot more to discuss technical issues using charts, images, screen casts, and words.
Here are the results I got with some of the hosting companies. For full details, please check out the original post at WHSR.
|Web Host||Attempts||Avg. Wait Time||Satisfied?||Remarks|
|AltusHost||2||13 sec||Yes||Very quick response, my questions were answered professionally. Very good experience overall.|
|BlueHost||1||2 min 2 sec||Yes||Reasonable response time, questions answered professionally. Good experience overall.|
|Crucial Paradigm||1||–||–||Live chat support not provided.|
|HostGator||4||4 min||Yes||Response time was much quicker when I signed into my HostGator account. Very good experience overall.|
|InMotion Hosting||6||40 sec||Very||Very quick response. We were having some technical issues with our private SSL certificate last month (June 2017) and I spoke to InMotion Hosting support multiple times. The support staffs were always ready to help and very efficient. Excellent experience overall.|
|Interserver||1||13 sec||Yes||Very quick response, my questions were answered professionally. Very good experience overall.|
|iPage||1||1 min 10 sec||Yes||Very quick response, my questions were answered professionally. Very good experience overall.|
|One.com||1||5 min 40 sec||Yes||Took a while to get a response, but their support staff was very friendly and helpful. Good experience overall.|
|SiteGround||1||30 sec||Very||Very quick response, my questions were answered professionally. Awesome chat support system (see screenshots below) and very helpful support staff. Excellent experience overall.|
Do you understand how unlimited hosting works?
Is unlimited hosting plan a good pick?
What can go wrong with an unlimited hosting service?
If you have been thinking about starting a website or switching web host – NOW is the time.
Check out this *huge* Black Friday promo list: http://www.webhostingsecretrevealed.net/black-friday-deals/ that I have just published.
70 hosting deals, with discounts go as high as 95%.
It is the (not one-of) biggest list you can ever get for web hosting industry. The list is so big that I have to remove all the hosting company logos to save page load time.
It’s just crazy to miss this.
60 different hosting brands were mentioned in our recent hosting surveys withas the most mentioned name (30). and were the two with highest overall ratings.
Admittedly the survey sample size is tiny and heavily biased (90% of the participants are WHSR visitors, which 60% male from India and United States).
Survey closing on June 15th, 2016.
WHSR Web Hosting Survey 2016 (and Win $100 Cash!)
Bloggers, win $100 cold hard cash by answering these 4 simple questions! Survey date from May 2016 – 23:59, 15 June, 2016 (GMT +8:00). Just take part in
What's your thought in this? Should we expose everyone's WhoIs data online?
Background news: ICANN wants total control over everyone's DNS online – http://www.theregister.co.uk/2015/04/28/internet_bylaws_dot_africa/