I reached out to 28 hosting companies’ live chat support. Here’s what I found

Last month I went undercover and did a survey of 28 different hosting companies and their live chat support.

For this experiment, I visited websites of those companies and asked for live chat support and recorded my experience in a spreadsheet.

Quantitative elements I tracked include:

  • Number of attempts to connect
  • Average wait time
  • Whether he was satisfied with the experience
  • Additional notes and remarks

For hosting support – I prefer live chats over phone calls because:

  • It’s easier to communicate using live chat system compare to phone calls as we (usually) speak in different accents
  • It’s a lot more to discuss technical issues using charts, images, screen casts, and words.

Partial Results

Here are the results I got with some of the hosting companies. For full details, please check out the original post at WHSR.

Web Host Attempts Avg. Wait Time Satisfied? Remarks
AltusHost 2 13 sec Yes Very quick response, my questions were answered professionally. Very good experience overall.
BlueHost 1 2 min 2 sec Yes Reasonable response time, questions answered professionally. Good experience overall.
Crucial Paradigm 1 Live chat support not provided.
HostGator 4 4 min Yes Response time was much quicker when I  signed into my HostGator account. Very good experience overall.
InMotion Hosting 6 40 sec Very Very quick response. We were having some technical issues with our private SSL certificate last month (June 2017) and I spoke to InMotion Hosting support multiple times. The support staffs were always ready to help and very efficient. Excellent experience overall.
Interserver 1 13 sec Yes Very quick response, my questions were answered professionally. Very good experience overall.
iPage 1 1 min 10 sec Yes Very quick response, my questions were answered professionally. Very good experience overall.
One.com 1 5 min 40 sec Yes Took a while to get a response, but their support staff was very friendly and helpful. Good experience overall.
SiteGround 1 30 sec Very Very quick response, my questions were answered professionally. Awesome chat support system (see screenshots below) and very helpful support staff. Excellent experience overall.
// Aug 1, 2017 . Web Hosting

Black Friday / Cyber Monday Deals in Web Hosting

If you have been thinking about starting a website or switching web host – NOW is the time.

Check out this *huge* Black Friday promo list: http://www.webhostingsecretrevealed.net/black-friday-deals/ that I have just published.

70 hosting deals, with discounts go as high as 95%.

It is the (not one-of) biggest list you can ever get for web hosting industry. The list is so big that I have to remove all the hosting company logos to save page load time.

It’s just crazy to miss this.

godfathers

// Nov 25, 2016 . Web Hosting

WHSR Web Hosting Survey 2016

More than 200 responses received. The number drops to 188 after taking off the unusable feedback.

60 different hosting brands were mentioned in our recent hosting surveys with +HostGator as the most mentioned name (30). +Pressidium and +InMotion Hosting were the two with highest overall ratings.

Admittedly the survey sample size is tiny and heavily biased (90% of the participants are WHSR visitors, which 60% male from India and United States).

Learn more: http://www.webhostingsecretrevealed.net/web-hosting-survey-2016/

// Jul 20, 2016 . Web Hosting

ICANN vs Domain Registrars / Users

I got an email from NameCheap today asking we users to "Save Domain Privacy" (read: "Save our domain privacy business instead"). 

What's your thought in this? Should we expose everyone's WhoIs data online? 

Background news: ICANN wants total control over everyone's DNS online – http://www.theregister.co.uk/2015/04/28/internet_bylaws_dot_africa/ 

#ICANN   #namecheap   #godaddy   #domainname   #dns  

// Jun 25, 2015 . Web Hosting